1. Booking “PREPAY
Reservations made with the acceptance of the “PREPAY” promotion exclude total redemption.
2. Other bookings
For all other reservations, only written notice of waiver notices and serious documentary impediments (eg accidents, serious illness or death, etc.) will be considered valid.
The postmark will be faithful to the terms.
If the waiver is notified to the Villaggio le Palme:
- within 22 days of the beginning of the stay, only the amount equivalent to the cost of Club Tessere will be refunded;
- from 22 days to 7 days prior to the start of the stay, the customer will have to pay an amount equal to 25% of the total contract cost, in addition to the amounts equivalent to Club Card/s;
- From 7 days to 48 hours before the start of the stay, the customer must pay an amount equal to 50% of the total cost in advance, in addition to the amounts equivalent to Club Card/s;
- Within 48 hours before the start of your stay – or if you interrupt for any reason your stay has begun – the customer will have to pay the total cost in advance plus the cost of the Club Card/s, except for the occurrence of serious documentary impediments ( Example: accidents, serious illness or death, etc.).
3. Refund Policy
Any refunds granted will be made by means of a circular check, postal order or bank transfer, only on behalf of the reservation owner.